Privacy Policy

Entity Identification

Madify LLC, incorporated in Delaware, USA ("Madify"), and CreatorlyHQ Private Limited, incorporated in India ("CreatorlyHQ"), collectively referred to as "we", "our", or "the Company", are committed to protecting your privacy. The applicable entity for data processing depends on your location:

• US Customers: Data is processed by Madify LLC
• Indian Customers: Data is processed by CreatorlyHQ Private Limited
• Other International Customers: Data may be processed by either entity as determined by operational requirements

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address
• Profile information and preferences
• Payment and billing information
• Location data (country and currency preferences)
• Communication preferences

Usage Information

• Analytics data and platform insights
• Service usage patterns and preferences
• Device information and IP addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing and billing
• Data analytics and insights
• Customer support and communication
• Security and fraud prevention

Third-Party Services

Our analytics services reference publicly available data from social media platforms including Instagram™ and YouTube™. Important clarifications regarding third-party data:

• We only access and analyze publicly available data that users have chosen to make public on these platforms
• Instagram and YouTube remain the data controllers of their respective platforms and user data
• We do not have direct access to private user accounts or non-public information
• Our analytics are based on publicly accessible metrics, posts, and profile information
• Users maintain full control over their data on the original platforms (Instagram, YouTube)
• We are not affiliated with, endorsed by, or sponsored by Instagram, YouTube, Meta Platforms, Inc., or Google LLC

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage and backup procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@creatorlyhq.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. These technologies help us:

• Remember your preferences and settings
• Understand how you use our services
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Jurisdiction & Governing Law

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

13. Trademark Acknowledgments

Instagram™ and YouTube™ are trademarks of their respective owners (Meta Platforms, Inc. and Google LLC, respectively). CreatorlyHQ is not affiliated with, endorsed, or sponsored by Instagram, YouTube, Meta Platforms, Inc., or Google LLC. All trademarks, service marks, and company names are the property of their respective owners.