Refunds & Cancellations

Entity Identification

Madify LLC, incorporated in Delaware, USA ("Madify"), and CreatorlyHQ Private Limited, incorporated in India ("CreatorlyHQ"), collectively referred to as "we", "our", or "the Company", provide refund and cancellation services. The applicable entity for processing refunds depends on your location and payment method:

• US Customers: Refunds are processed by Madify LLC
• Indian Customers: Refunds are processed by CreatorlyHQ Private Limited
• Other International Customers: Refunds may be processed by either entity as determined by operational requirements

1. Refund Policy Overview

We strive to provide exceptional service to all our customers. We understand that sometimes our service may not meet your expectations, and we have established this refund policy to ensure fair treatment for all users.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Technical issues that prevent you from accessing our service for more than 48 hours
• Service does not function as described in our marketing materials
• Duplicate charges or billing errors

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@creatorlyhq.com
2. Provide your account details and reason for refund request
3. Include any relevant documentation or screenshots
4. Allow 3-5 business days for our team to review your request

Once approved, refunds will be processed within 7-10 business days to your original payment method.

4. Cancellation Policy

You can cancel your subscription at any time through:

• Your account dashboard settings
• Contacting our support team
• Email request to support@creatorlyhq.com

Important: Cancellations take effect at the end of your current billing cycle. You will continue to have access to all features until that date.

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Partial month usage (except for technical issues)
• Change of mind after subscription activation
• Violation of our Terms of Service
• Third-party integration costs or fees
• Custom development or consultation services

6. Prorated Refunds

In certain circumstances, we may offer prorated refunds based on unused service time. This is evaluated on a case-by-case basis and is at our sole discretion.

7. Payment Method Considerations

8. Dispute Resolution

If you're not satisfied with our refund decision, you may escalate the matter by:

• Requesting a review from our senior support team
• Providing additional documentation to support your case
• Contacting us via phone during business hours

9. Currency and Taxes

Refunds are processed in the original currency of payment. Any applicable taxes or fees that were charged during the original transaction will also be refunded as per applicable tax regulations in the respective jurisdiction.

10. Jurisdiction & Governing Law

11. Contact Information

For any questions regarding refunds and cancellations, please contact us:

12. Policy Updates

We reserve the right to update this refund and cancellation policy at any time. Changes will be communicated via email and posted on our website with an updated effective date.